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Store Policies

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, we have a fair return/exchange policy in place to work with you considering  the quality of our products and exclusive brands. See Returns/Exchange to learn more.

In-Store Pickup

In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 25% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns/Exchange

RETURN/EXCHANGE POLICY ON APPAREL, FOOTWEAR, AND ANY ITEM OTHER THAN BICYCLES, FRAMES, RIMS, SPECIAL ORDERS, CUSTOM BUILDS, AND DEPOSITS.
To qualify for a full refund/exchange merchandise must be in (new, unused, unworn, and unaltered condition. Must have an original ticket attached or contain original package accompanied by original receipt within 30 days of purchase).

RETURN/EXCHANGE POLICY ON BICYCLES, FRAMES, AND RIMS.
To qualify for a full refund/exchange on items purchased from any of our locations' in-stock inventory, the item must be in (new, unused, or unridden condition. Items cannot be scratched, altered, or dented. Must be in showroom condition or its original package accompanied by its original receipt within 7 days of purchase). ***ITEMS CAN NOT BE REGISTERED BY YOU AT THE MANUFACTURER'S WEBSITE. WE WILL VERIFY THIS AS WARRANTIES ARE NOT TRANSFERABLE***

SPECIAL ORDERS, CUSTOM BUILDS, AND DEPOSITS POLICY.
All sales are final. Deposits can only be refunded in full if the order has not shipped and can be canceled with the manufacturer. If the item ordered cannot be canceled you will receive store credit in the full amount of your deposit.

Labor fees are non-refundable.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!